Support HelpDesk

DorCino Online HelpDesk
 
 
 [ PAGE REV 1.1 - 05/20/99 ]

LOC: /MAIN/LOGIN/

Is your problem/question:

(c) DorCino Interactive

When this appears it means that the username specified is not found on the system. It can be due to different reasons:

1) You never made an account, and must go to the Apply page to make one. DorCino accounts are totally independent of your ISP, Login, and other accounts you have. DorCino accounts are their own thing, and you must create a new account to use. If you wish you can use the same UserName and PassWord as another account you have, but that is not recommended as it can be a security risk on both your other accounts and your DorCino account.

2) Your account has expired and you must create a new account. Accounts expire depending on different reasons (and are explained in another question above). The account has expired message only comes up if your account has been disabled within the last 3 weeks. If it was over 3 weeks, then the UserName not found is shown.

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When this appears it means that the password specified is not correct for the UserName specified. This error can occur do to:

2) You never made an account, and someone else is using the UserName you want to use. DorCino accounts are totally independent of your ISP, Login, and other accounts you have. DorCino accounts are their own thing, and you must create a new account to use. This someone may of chosen the same UserName as one of your other accounts. If this is the case, just go to the apply-page and create your own account with a new UserName that you wish to use.

NOTE: If you forgot your PassWord, DorCino administrators can not recover it for you. DorCino uses one-way encryption to store passwords and even administrators can not find out what it is. If you did forgot your password just go to the apply page and make a new account, your old account will expire eventually (expire explained in another question above).

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When this appears it means that the account for the specified UserName has expired. This error can occur do to:

1) Reasons for account expiration are explained

above

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DorCino accounts expire based upon the following conditions:

2) You have a GUEST or NEWUSER account and have not logged into the casino for over 10 days.

NOTE: After a monthly reset (explained in the TOP-10/RESET section of the HelpDesk) your account goes back to less then $10000, and may be deleted then via reason #1.

NOTE 2: If you account was just a PrimeTime account that got converted back to a GUEST account, then reason #1 does not apply to your account until a new one is created with that same UserName. This is done in case you had money in your NON-RESET bankroll that you wish to use again, by re-adding more PrimeTime days to your account.

If your account expired just go to the apply-page and re-create your account.

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WEBTV USERS: On the login page (where the problem is), on your remote control click the OPTIONS button, then select the RELOAD/REFRESH button from the on-screen menu.

NON-WEBTV USERS: Hit the RELOAD/REFRESH button on the login page (where the problem is), if this does not help try clearing your disk and memory caches, then re-starting the browser.

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